Provide technical support by phone and e-mail for the TMx labor management software suite and its hardware and software platforms. Work closely with development and QA team to perform quality assurance testing. After a six week training period, shift duties are based on a 24x7 support desk model with approximately 50% of shifts worked from home.

• Strong written, verbal, and interpersonal communication skills in order to interact in a team environment
• Exceptional organizational skills
• A strong desire and ability to learn new technologies and support multiple systems
• Good understanding of Windows operating systems
• Ability to troubleshoot Windows networking
• Familiarity with network infrastructure
• Positive and professional customer service attitude
• Ability to prioritize issues and work independently
• Detail oriented
• Ability to multitask
• 2-year Associates degree / technical certification or 2+ years of equivalent experience

Full-time C#, ASP.NET Developer. Developer will work within the TMC development group and interact with other functional groups in the organization including management, marketing, and helpdesk support staff.
Under general direction of the lead architect, the developer will be responsible for developing and enhancing a labor management application to support hospitality clients. This position requires a strong background in object-oriented design and analysis.

• Design, develop, test, document, deploy, and support multi-tier web-based applications built on .NET framework using C# and Microsoft SQL Server 2000/2005
• Create C# .Net objects from existing design documents while following all existing design and coding standards
• Review and gather functional specifications and transfers them to design
• Troubleshoot & resolve production issues relating to these applications
• Develop reusable class libraries
• Produce well-documented code that follows standards
• Perform unit testing and performance testing

• Strong interpersonal skills in order to be able to work effectively with internal departments
• Minimum 3+ years development in C#
• Strong technical background in the .NET framework
• C++ and COM skills required
• Strong OO programming skills are required including knowledge and experience with object-oriented design principles and design patterns
• Solid design, coding, testing and debugging skills
• Experience with and understanding of n-tiered applications
• Must be able to work independently, as well as on a team
• Must be self motivated, people oriented, and demonstrate good oral and written communications skills
• Must have the ability to multi-task, with limited supervision

Growing software development company seeks individual who is at home managing technically complex projects where project management skills combined with technical expertise will be utilized.
Purpose of the position is to ensure the on-time and successful implementation and acceptance of our workforce management products.

• Managing multiple large projects that are related to workforce optimization
• To work in close cooperation with customers to plan, implement and accept products
• Conducting any necessary issue resolution
• Managing cross functional work teams
• Reporting on the status of projects

• Demonstrated project management experience is required.
• Strong PC and MS Office skills are a must.
• Project management certification is a big plus.
• Candidates should be highly organized and possess excellent multitasking abilities.
• May require 15-25% travel.

The SE is a member of the Marketing/Sales department with both pre-sales and post-sales duties. During the pre-sales phase, the SE will configure demo systems, provide technical insight to the sales team, and answer customer questions. During the implementation phase, the SE will be the primary technical resource on the project team, working with internal staff (Account Manager, Software Engineers, Customer Service, and QA, etc.) and external staff, including both the customer's project team and any third party vendors the customer's system interact with. This includes Point of Sale (POS), HR, Payroll, Data Warehouse and other systems.

• Deal with multiple projects simultaneously
• Configure PC hardware and software
• Provide technical information in pre-sales and post-sales meetings
• Train customers to use the system
• Provide 2nd level support to our customers during normal business hours
• Use Windows OS (XP, 2000 Server, 2003 Server) and Windows applications
• Use databases (primarily MS SQL 2000 or 2005) and be able to write simple SQL queries
• Configure applications by editing/creating XML files for specific customer configurations
• Write simple utility programs using Visual Basic, C# or C++ in a Windows and/or .NET environment
• Demonstrate a solid understanding of TCP/IP networks at the level of a Cisco CCNA. Actual certification is not necessary
• The SE should possess excellent written and verbal communication skills, be focused on success, be able to effectively work with a variety of engineering and systems organizations, and be self-motivated
• Good time management and interpersonal skills are essential
• POS background useful
• Restaurant or hospitality industry experience is helpful
• Travel on short notice is possible. Most trips will be of short duration (one or two days)

• College Degree
• Excellent presentation and communication skills
• Understands the business implications of decisions
• Demonstrates knowledge of market and competition. Aligns work with strategic goals
• Responds promptly to customer needs. Solicits customer feedback to improve service; Responds to requests for service and assistance. Meets commitments
• Works with integrity and ethically; Upholds organizational values
• Maintains confidentiality
• Speaks clearly and persuasively in all situations. Listens and obtains clarification; responds well to questions.
• Follows policies and procedures; Supports organization's goals and values
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions

Provide telephone training to new customers on TMx product. Provide on-site training to new customers on TMx, including some overnight travel. Prepares and updates training materials. Coordinates with customers prior to training to setup database information and other customer configuration requirements.

• Coordinate with other trainers, and sales and marketing to schedule training sessions with customers.
• Manage schedule of training sessions, including coordinating the transfer of set-up and database information from the customer to determine that the customer is fully ready for the training session.
• Coordinate the distribution of the training materials to the customer.
• Plan all training sessions with appropriate training schedule and outlines.
• Conduct telephone and on site training sessions within budgeted time frame.
• Assist in the development of training materials.
• Prepare follow up notes after each training session.
• Communicate with Sales and Marketing, Technical Support and Programming regarding all technical problems or requests that arise during training.
• Perform follow up courtesy calls to all customers following training.
• Complete all necessary documents for invoicing to customers.
• Work with customers following training on unique or difficult situations referred from the Hotline
• Develop a working knowledge of Windows, data communications, general PC equipment knowledge.
• Become a TMx product expert.
• Consult with prospects and current customers to help increase efficiency within their organization by utilizing features and philosophies of TMx.
• Other duties may be assigned.

• Answer incoming prospective customer calls, providing sales, pricing and technical information.
• Make outbound follow up calls to prospective customers as requested by Sales and Marketing.
• Assist with reviewing, writing and responding to Requests for Information and Requests for Proposals.
• Provide Product demonstrations to prospective customers.
• Assist with order taking process, including completing order forms, assembly of software packages and training boxes to be sent to customers.
• Represent TimeManagement at Trade Shows

• College Degree
• Excellent presentation and communication skills
• Extensive experience in one or more of the following:
• Restaurant Operations & Management
• Professional Software Training
• Certified Classroom Teaching