24 / 365 Support Hotline
Around the clock service
Toll-Free 24-Hour Hot Line Support: Our customer service specialists are highly skilled and have extensive technical and hospitality experience. Their goal is to provide you with unmatched, world-class support. They are standing by 24 hours a day, 365 days a year to meet your needs.
24-Hour Hardware Maintenance: We replace any defective Employee Self-Service Kiosk or printer for customers
covered by this program. Replacement
units are shipped overnight at our expense, and include step-by-step instructions for replacement.
Online Resource Center
TMx Support at Your Leisure
We provide you an online resource center so that you can access our wealth of knowledge at your leisure. You can access user guides, review frequently asked questions, and submit support requests. You can also give us feedback on our program and services.
Login today, just click on the LOGIN link on the top right corner of the page. If you need help logging in, contact our 24/365 Support Hotline.
Hosted Solution
ENJOY THE BENEFITS OF AN ENTERPRISE SOLUTION WITHOUT THE IT OVERHEAD
Cloud computing allows smaller enterprises to enjoy the business benefits of a shared information technology environment. Shared computing, network, and security resources are an important aspect of the benefits of a shared technology environment. Equally essential to the hosted cloud is a 24/7 technical support team to monitor all critical infrastructure components. This includes both connectivity to the customer’s sites as well as interfaces to third party hosted services.
TMx provides a support solution that includes both ends of the “pipe," the data center infrastructure that hosts the TMx solution and the hotline support team that understands your TMx application and business environment.
Tutorials
Interactive Multi-Media Training
The TMx Tutorial is an interactive multi-media eLearning application that trains new employees in day-to-day TMx operations. Conveniently accessed via the internet, each user has a personalized account that tracks their individual progress. Users can work at their own pace stopping and starting to suit their own convenience. Using a simulated TMx environment, the TMx Tutorial guides users through daily, weekly and pay period tasks teaching them how to enter new employees, generate forecasts, create schedules, process payroll, and run critical reports. User proficiency is recorded using online tests that are provided with each lesson. Given the wide range of functionality that TMx provides, experienced users will also find the TMx Tutorial to be a beneficial reference resource.
The TMx Tutorial is ready to go out of the box and can also be customized to fit the training environment, practices, and philosophies of a customer’s broader training environment. The TMx tutorial complies with SCORM industry standards for integration with broader enterprise eLearning environments.
Professional Services
Our commitment to quality
Our TMx Implementation Program is the most thorough in the industry. We take responsibility for the complete rollout, from systems installation to developing custom interfaces, training, analysis, if so desired. Our dedicated account managers will help you manage the implementation and execution of your software. This includes data collection and analysis consulting for capturing all configuration and operations parameters to improve your overall labor performance.
Training on your TMx software application for project teams, training departments and end-users are available through phone support, remote access support, and on-site assistance. On-site assistance is available for purchase when implementing TMx through our Sales associate or the Professional Services team.
Our commitment to quality is reinforced by our high customer retention year after year.